About Michel Falcon

Michel Falcon is a millennial customer and employee experience coach and keynote speaker based in Vancouver, Canada. He works with organizations who want to develop strategies to strengthen their customer experience efforts and increase their revenue and profits. His full bio can be found on his website www.michelfalcon.com. You can also connect with him on Twitter.

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How Millennials Can Grow and Own Their Online Personal Brand

In this post, I’m going to teach you how I was able to strategically use Linkedin and Twitter to grow my personal brand that eventually got me signed by the National Speakers Bureau and land six figure contracts. How did one grow their personal brands in 1999? We had to...

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How to take what you truly love and make it your foundation

Normal 0 false false false EN-CA X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-ansi-language:EN-CA;} “You do what for a living?” is how a woman I was on a date with responded after I told her that I was a “customer experience specialist.” You see, my foundation and passion is customer service. It’s not the sexiest of...

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How to go from a Disengaged Millennial to a 6 Figure Professional

Who is Michel Falcon? In 2004, I enrolled in university to earn my bachelor’s degree. For the first two years, I struggled and barely passed my courses. In fact, I failed my first economics class and possibly another one I can’t remember. Amongst other things, I struggled because my social life...

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